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Carlos the Car Care Specialist

Carlos the Car Care Specialist

My work with corporate teams often centers on improving customer service. Business leaders want their employees to work together and for there to be harmony in their workplace, but they need their employees to be teammates—good teammates—to their customers to maximize...
Don’t Be Afraid to Care

Don’t Be Afraid to Care

Pink Floyd released its iconic album, The Dark Side of the Moon, forty-eight years ago this month. Considered by many to be one of the greatest concept albums of all time, it still holds the world record for the most weeks charted on the Billboard Top 200. The Dark...
Countering Donor Fatigue

Countering Donor Fatigue

Anyone who works in fundraising is familiar with the concept of donor fatigue—a situation that develops when donors stop giving to a cause they previously supported. Donor fatigue can cripple an organization whose operations depend upon benefactor generosity. What...
You Have One Job

You Have One Job

The “you had one job” memes never disappoint. They provide some of the best laughs because they are absurd—yet laced with truth. The expression is the perfect response to seeing such blunders as handrails installed in the wrong direction of a stairwell, mislabeled...

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