Swift Thinking
The holiday season always causes an interesting disruption to the music charts. This week, four of the top ten songs on the Billboard Hot 100 are Christmas classics—Mariah Carey’s “All I Want for Christmas” (5), Brenda Lee’s “Rockin’ Around the Christmas Tree” (6),...
Undervalued Fountains
The fastest growing form of housing in the United States today are common-interest-developments—properties governed by a homeowners association (HOA). HOA board members are charged with enforcing community standards and implementing bylaws that serve the greater needs...
The Balloon Handlers
Having an “attitude of gratitude” is crucial to being a good teammate. In the past, my Thanksgiving week topics have focused on the value of gratitude. This year, I’d like to highlight an often unnoticed entity associated with Thanksgiving who embodies another...
Your Best Service
I try to steer Teammate Tuesdays clear of negativity. But over the course of the last month, I’ve witnessed three customer service failures—all defended by the pretense of the business being short-staffed—that merit discussion. The first occurred at an ice cream...
Prefer to listen instead of read?
Explore the art of being a good teammate with audio selections from Lance Loya’s popular Teammate Tuesday blog.
