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Your Best Service

Your Best Service

I try to steer Teammate Tuesdays clear of negativity. But over the course of the last month, I’ve witnessed three customer service failures—all defended by the pretense of the business being short-staffed—that merit discussion. The first occurred at an ice cream...
The Centerfield Mindset

The Centerfield Mindset

Saturday’s World Series finale brought an end to Major League Baseball’s season. During one of the broadcasts, I heard a commentator remark that the most frequently played song at MLB stadiums this year was John Fogerty’s “Centerfield.” What baseball fan doesn’t love...
Five Rules for Confronting Your Teammates

Five Rules for Confronting Your Teammates

When your teammates’ behaviors fall short of your teams’ standards, you have an obligation to hold them accountable. Good teammates take this responsibility seriously. Confronting wayward peers can be tricky business. They’re not likely to appreciate your criticism,...
An Act of Grizzly Courage

An Act of Grizzly Courage

A grizzly bear attack near Cody, Wyoming last week is quickly becoming one of my all-time favorite “good teammate move” stories. Brady Lowry and Kendell Cummings, sophomore teammates on the Northwest College wrestling team, were shed (antler) hunting in the Shoshone...
Your Happiest Hello

Your Happiest Hello

Recently, I saw a sign hanging in an inmate’s cell that caught my attention. The sign read: “I want to be your favorite hello and your hardest goodbye.” My initial reaction was one of admiration. I felt inspired and thought, “That’s powerful. That’s a noble objective....

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