by Lance Loya | Nov 15, 2022
I try to steer Teammate Tuesdays clear of negativity. But over the course of the last month, I’ve witnessed three customer service failures—all defended by the pretense of the business being short-staffed—that merit discussion. The first occurred at an ice cream...
by Lance Loya | Nov 8, 2022
Saturday’s World Series finale brought an end to Major League Baseball’s season. During one of the broadcasts, I heard a commentator remark that the most frequently played song at MLB stadiums this year was John Fogerty’s “Centerfield.” What baseball fan doesn’t love...
by Lance Loya | Nov 1, 2022
When your teammates’ behaviors fall short of your teams’ standards, you have an obligation to hold them accountable. Good teammates take this responsibility seriously. Confronting wayward peers can be tricky business. They’re not likely to appreciate your criticism,...
by Lance Loya | Oct 25, 2022
A grizzly bear attack near Cody, Wyoming last week is quickly becoming one of my all-time favorite “good teammate move” stories. Brady Lowry and Kendell Cummings, sophomore teammates on the Northwest College wrestling team, were shed (antler) hunting in the Shoshone...
by Lance Loya | Oct 18, 2022
Recently, I saw a sign hanging in an inmate’s cell that caught my attention. The sign read: “I want to be your favorite hello and your hardest goodbye.” My initial reaction was one of admiration. I felt inspired and thought, “That’s powerful. That’s a noble objective....