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The Eyes Have It

The Eyes Have It

I was working with a group of corporate leaders who were engaged in a heated discussion about how they should handle a shady business practice of their top competitor. One leader thought the appropriate response was to do to their competitor what their competitor was...
Luis the Uber Driver

Luis the Uber Driver

Uber drivers are an interesting breed. They’ve become the source of some of my favorite stories. Over the past few months, I’ve met drivers who were refugees escaping worn-torn countries, extras who appeared in blockbuster movies, Harvard students working their way...
Breaking from the Brutal Truth

Breaking from the Brutal Truth

In the category of cringeworthy moments, I rank hearing someone use the expression “brutally honest” near the top of the list. As in, “I’m going to be brutally honest” or “She was brutally honest” or “Can I be brutally honest?” Whenever I hear someone preface their...
The Tanning Oil Incident

The Tanning Oil Incident

Spring breakers have ascended on the Sunshine State! Resorts, beaches, and amusement parks are packed with northerners seeking reprieve from the cold. To Floridians, the expression “March Madness” isn’t exclusive to basketball. My grandmother took my brother, cousin,...
The Value of Quality

The Value of Quality

Are you familiar with the $5 haircut parable? Business schools often use it to illustrate effective counter-marketing tactics. I haven’t required the services of a barbershop in quite some time, but even someone as follicly-challenged as me can appreciate the parable....

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