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Smiling Eyes

Smiling Eyes

Good teammates listen with their ears and their eyes—meaning they maintain direct eye contact with the speaker while providing emotional feedback through facial contortions in the area around their eyes. I had an experience with a grocery store employee named Chris...
Rocketman Regret

Rocketman Regret

Twenty years ago, I had tickets to see Elton John in concert, but I never made it to the show. I got caught up with work and gave my tickets away—a decision I have long regretted. I always told myself I would catch him the next time. However, the next time came and...
5 Ways to Crack the Stranger Barrier

5 Ways to Crack the Stranger Barrier

Good teammates share, and I feel compelled to share a book recommendation this week: Talking to Strangers by Malcolm Gladwell. I read this book several months ago, but recent world events have reminded me of its significance and that’s why I’m recommending it today....
Relentless

Relentless

During the Q&A portion of a recent webinar I conducted, a participant asked me what one word I felt best describes good teammates. The question proved surprisingly difficult for me to answer. Good teammates possess so many positive attributes that it’s hard to...
Canned Laughter

Canned Laughter

If you are anything like me, you’ve found yourself laughing less than usual at the jokes on late-night talk shows. Yes, the quarantine is forcing the shows to be filmed from the confines of the hosts’ homes. And yes, the altered format can be a little unsettling. But...

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